Kindle Manual Trouble Shooting
You can resolve many problems with your Kindle, quickly and easily without consulting the Kindle manual, however if stuck the Kindle Manual is your savior.
From the Kindle manual:
Problem: My Kindle won’t turn on/My Kindle is unresponsive or appears frozen.
Answer:
Recharge your Kindle using the power adapter that came with the device and plug it into an AC outlet. Make sure that the charging light next to the micro-USB port lights up while you are charging. Allow the device to be charged in this manner for at least 30 minutes.
Slide and release the power switch. If your Kindle does not turn on then try resetting it by doing the following:
1. Disconnect your Kindle from any power source.
2. Slide and hold the power switch for 15 seconds, then release.
Note that the screen will be blank for about 30 seconds while your Kindle restarts.
Problem: My wireless isn’t working.
Answer:
First try turning wireless off then back on. To turn wireless off, press Menu. Choose “Turn Wireless Off.” Repeat these steps and choose “Turn Wireless On.”
If turning wireless off then back on doesn’t work, then try restarting your Kindle by doing
the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.” It is in the Kindle Manual.
Problem: I’m unable to download a book even though I see strong wireless signal strength.
Answer:
Try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
Problem: I only received a partial download of my Kindle content, or my Kindle content seems to be corrupted.
Answer:
Delete the content and re-download from Archived Items by following these steps:
1. Use the 5-way controller to select the content from Home.
2. Press the left arrow on the 5-way to delete and press the 5-way to confirm.
3. Open Archived Items in Home and select the content.
4. Press the 5-way to re-download the content.
Problem: I’m having problems transferring content from my computer to my Kindle.
Answer:
Try connecting your Kindle directly to your computer’s USB port instead of a USB hub or
keyboard. If your Kindle was already connected directly to your computer’s USB port, then try a different port on your computer. If you have anti-virus software installed on your computer, turn it off temporarily prior to transferring content from your computer to your Kindle.
Problem: Text-to-speech sounds distorted.
Answer:
Try switching between male and female voices and then back again. If that does not resolve the issue then try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
If that does not solve the issue, play an MP3 or Audible file on your Kindle using the device’s built-in speakers. If the audio still sounds distorted, contact Customer Service.
For instructions on downloading an MP3 or Audible file, see “Transferring MP3s” in Chapter 8 of the manual.
Problem: My Kindle doesn’t charge when using the power adapter.
Answer:
Check to see if the charging light next to your Kindle’s micro-USB port is lit. If not, then try another AC outlet. If the charging light still does not come on, then try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
Problem: I can’t open any of my books and receive an error message instead.
Answer:
Try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
If restarting your Kindle does not resolve the issue, then try doing a factory reset of your Kindle. Prior to doing so, back up any personal documents, periodical issues older than the past seven issues that you’d like to keep, MP3, and Audible files. To do a factory reset:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Reset to Factory Defaults.”
6. After your Kindle restarts, go to Archived Items in Home and re-download the items you’d like to read. Transfer back the personal documents and other files you had previously backed up.
Problem: I can’t create or share annotations or receive new content.
Answer:
This issue can typically be resolved by deleting some content to create more free space on your Kindle. Deleting audiobooks will typically free up the most disk space. Make sure you have backup copies of any personal documents, periodical issues older than the past seven issues that you’d like to keep, MP3, and Audible files before deleting them from your Kindle.
To check the amount of free space on your Kindle, do the following:
1. Press the Home button.
2. Press the Menu button. The amount of free space is displayed in the upper left corner of the screen. If you have less than 500 KB of free space, delete some content from your Kindle.
To delete content from your Kindle, follow these steps:
1. Press the Home button.
2. Use the 5-way controller to select an item you want to delete.
3. Press the left arrow on the 5-way to delete and press the 5-way to confirm.
Problem: None of my problems are listed above. What should I do?
Answer:
Many issues can be resolved by restarting your Kindle without consulting the Kindle manual. Try the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
If your Kindle is still unresponsive, then try resetting it by doing the following:
1. Disconnect your Kindle from any power source.
2. Slide and hold the power switch for 15 seconds before releasing.
Note that the screen will be blank for approximately 30 seconds while your Kindle restarts.
Kindle Manual Links
The Kindle manual is available from Amazon.
Kindle Manual Quick Start Guide
The Kindle manual quick start guide is also available from Amazon.
